FAQ

Product Information

All of products are made 100% in Italy. We work with a team that has over 70 years experience making handbags and luxury goods for other contemporary brands. Their know-how and our vision combined to make our debut collection. 

Yes, we have a vegan option for every product we make. Using a coated canvas material that mimics the look and feel of saffiano leather, we've created a vegan line that is just as stylish as our leather products.

Shop our vegan products.

We use only high quality leather, leather alternatives, and hardware. Every material is tested for quality and strength seperetly and then when combined to create our products. Ninty percent of our products are water & scratch resistant (including our carriers). That means you can use them on pretty much any adventure. Simply follow the care instructions listed on the product page.

Absolutely! Our Susan Leashes can be used to walk dogs up to 100 pounds. Our collars are made to fit all dogs. You can fin sizing information on each product’s page. 

We do not support factories or suppliers that take for granted their employees or the environment.

Our accessories are made by our team in Italy. We picked our factory because they treat employees like family. They even have a team farm on the property where employees can take a break and relax with the animals.

All of the materials we source are from reputable partners. The tannery that supplies our leather has multiple certificates for enviornmental sustainabilty. They also only use byproduct leather. Which means there is no unnecessary waste being added in the name of style.

We made sure not to misrepresent the look and feel of our products. You’ll see that most of our photos have different lighting features so you can get a real feel for the color and textures. Computer screens are different from real life, so a slight color variation is possible depending on your monitor.

Ordering Accessories from Shaya

You can reach out to us at hello@shayapets.com with any questions. We'd be happy to answer any questions and help you through the order process.

We currently sell all of our products online. We also sell a variety of our products through retailers around the world. See the list here for our retail partners.

We would be happy to work with you to monogram your desired Shaya products. We work with two select artists who know our materials and have experience monogramming high end products. Email us at hello@shayapets.com with your request before placing your order online.

Pet Carriers

We followed all stated FAA guidelines as of September 2019 when designing the Shaya Pet Carrier. Therefore, it is made to fly on most US based airline carriers. We also made the carrier soft-sided, allowing for access to more airlines than if you had a rigid carriers. Before flying, always check with your airline to make sure they will allow you to fly with the carrier in cabin. 

Beware not to scratch or rub your carrier against abrasive surfaces, especially the leather parts of the carrier.
Keep your carrier away from damp or humid environments and avoid direct exposure to sunlight, and  from any direct source of heat.
Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as any material (magazines, other leathers, etc.) that may transfer their colored pigments onto the carrier.
Our carrier is water-resistant, not water-proof. Do not submerge the bag. Wipe away any water with a dry cloth.

You can lightly clean your carrier by following the directions below. If you’d rather leave it to a professional, a cobbler or other leather professional can deep clean your carrier. 

Interior: Our nylon interior is antibacterial and water resistant. You can use a damp towel with a small amount of soap to clean down the interior. The bottom panel has a removable cover that can be cleaned separately, if desired. 

Exterior Canvas: Use a damp cloth to wipe away any dirt, followed by a dry towel or paper towel. 

Exterior Leather: Use a cloth, slightly damp with warm water to wipe for a lite clean. Avoid using any wipes that have chemicals in them (including baby wipes or Clorox wipes). 

All of our carriers and products are made 100% in Italy. We work with a team that has over 70 years experience making handbags for other contemporary brands. Their know-how and our vision combined to make our debut collection. 

We made sure not to misrepresent the look and feel of our carriers. You’ll see that most of our photos have different lighting features so you can get a real feel for the color and textures of the carrier. This bag is made for you and the ball of fur you care about most. We take that seriously. With us you can be sure that what you see is what you get! 

Never keep your dog fully enclosed in the carrier in temperatures above 80 degrees. Even at lower temperatures you should always check and ensure you pet is comfortable and is not showing signs of overheating or distress. Take your pet out of the carrier at the first sign of anxiety and then gently re-introduce the carrier at another time. 

Important external features of the Shaya Pet Carrier include: 

Premium leather and coated cotton canvas
Water and scratch-resistant 
Optional cross-body strap for going hands-free 
Locking zippers for pet stability & security
Pocket for personal effects (keys, phone, wallet, lip balm, etc.)

Important interior features of the Shaya Pet Carrier include: 

Antibacterial, water-resistant nylon lining
Spacious zippered pocket for pet’s papers, treats, and even collapsible water bowl
Harness attachment for security and safety
Sturdy baseboard for pet support with removable cover
Pocket for mesh window when carrier is open

Shipping & Returns

Yes, we ship worldwide. We offer free shipping & returns in the U.S. And free internation shipping for orders over $600.

It is the buyers responsiblity to cover customs & duties.

We accept returns on orders returned in their original condition within 14 days of the delivery date.Items purchased as "FINAL SALE" cannot be returned or exchanged. Items that have been monogramed or customized in anyway cannot be returned. To make a return please email us at support@shayapets.com.

See our entire return policy here.