FAQ

We made sure not to misrepresent the look and feel of our carriers. You’ll see that most of our photos have different lighting features so you can get a real feel for the color and textures of the carrier. This bag is made for you and the ball of fur you care about most. We take that seriously. With us you can be sure that what you see is what you get! 

Beware not to scratch or rub your carrier against abrasive surfaces, especially the leather parts of the carrier.
Keep your carrier away from damp or humid environments and avoid direct exposure to sunlight, and  from any direct source of heat.
Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as any material (magazines, other leathers, etc.) that may transfer their colored pigments onto the carrier.
Our carrier is water-resistant, not water-proof. Do not submerge the bag. Wipe away any water with a dry cloth.

Never keep your dog fully enclosed in the carrier in temperatures above 80 degrees. Even at lower temperatures you should always check and ensure you pet is comfortable and is not showing signs of overheating or distress. Take your pet out of the carrier at the first sign of anxiety and then gently re-introduce the carrier at another time. 

You can lightly clean your carrier by following the directions below. If you’d rather leave it to a professional, a cobbler or other leather professional can deep clean your carrier. 

Interior: Our nylon interior is antibacterial and water resistant. You can use a damp towel with a small amount of soap to clean down the interior. The bottom panel has a removable cover that can be cleaned separately, if desired. 

Exterior Canvas: Use a damp cloth to wipe away any dirt, followed by a dry towel or paper towel. 

Exterior Leather: Use a cloth, slightly damp with warm water to wipe for a lite clean. Avoid using any wipes that have chemicals in them (including baby wipes or Clorox wipes). 

We currently only sell our carriers on our website. We hope to hold popup shops and events soon. Follow us on instagram (@shayapets) to find out about where and when you can visit Shaya IRL. 

All of our carriers and products are made 100% in Italy. We work with a team that has over 70 years experience making handbags for other contemporary brands. Their know-how and our vision combined to make our debut collection. 

Important external features of the Shaya Pet Carrier include: 

Premium leather and coated cotton canvas
Water and scratch-resistant 
Optional cross-body strap for going hands-free 
Locking zippers for pet stability & security
Pocket for personal effects (keys, phone, wallet, lip balm, etc.)

Important interior features of the Shaya Pet Carrier include: 

Antibacterial, water-resistant nylon lining
Spacious zippered pocket for pet’s papers, treats, and even collapsible water bowl
Harness attachment for security and safety
Sturdy baseboard for pet support with removable cover
Pocket for mesh window when carrier is open

We followed all stated FAA guidelines as of September 2019 when designing the Shaya Pet Carrier. Therefore, it is made to fly on most US based airline carriers. We also made the carrier soft-sided, allowing for access to more airlines than if you had a rigid carriers. Before flying, always check with your airline to make sure they will allow you to fly with the carrier in cabin.